Terms of Service

Last Updated: July 20, 2026

These Terms of Service (“Terms”) govern your access to and use of the website adsupportagency.com and the services provided by MQADSUPPORT LLC, operating under the brand Google Ads Support Agency by Mary / GADS Agency by Mary (“Company,” “we,” “us,” or “our”).

By accessing our website, contacting us, purchasing our services, or engaging us to provide services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

1. Company Information

Company: MQADSUPPORT LLC

Registry Code: 17545235

Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115, Estonia

Email: easy@adsupportagency.com

Website: adsupportagency.com

2. Our Services

We provide digital advertising, consulting, technical support, and related services, which may include:

• Google Ads campaign setup and management;
• PPC campaign management and optimization;
• Search, Display, Shopping, Performance Max, and other advertising campaign support;
• Google Ads account audits;
• Google Ads account recovery assistance;
• Assistance with account suspensions and appeals;
• Advertiser and business verification support;
• Google Merchant Center setup and support;
• Merchant Center suspension and issue resolution assistance;
• Website compliance reviews and recommendations;
• Advertising account troubleshooting;
• Technical and strategic consultations;
• Other digital marketing and advertising support services agreed upon with the client.

The exact scope, price, and conditions of services may be specified separately in an order, invoice, proposal, service agreement, email, or other written communication between us and the client.

3. Independent Service Provider

We are an independent digital advertising and support agency.

We are not Google LLC, Google Ireland Limited, or an official representative of Google unless explicitly stated otherwise.

Google, Google Ads, Google Merchant Center, and related names and trademarks are the property of their respective owners.

Our services are designed to assist clients in managing, optimizing, troubleshooting, recovering, and resolving issues related to third-party advertising platforms.

We do not control the internal systems, policies, automated review systems, or decisions of Google or any other third-party platform.

4. Client Responsibilities

By using our services, you agree to:

• Provide accurate, complete, and up-to-date information;
• Provide the information and access reasonably required to perform the requested services;
• Maintain the security of your login credentials and accounts;
• Ensure that your business, products, services, advertisements, websites, and landing pages comply with applicable laws and third-party platform policies;
• Inform us of any relevant changes that may affect the services;
• Review and approve materials where client approval is required;
• Pay all agreed fees on time.

You are responsible for the legality and accuracy of the information, products, services, claims, and content used in your advertising activities.

5. Account Access and Security

To provide certain services, you may grant us access to advertising accounts, Merchant Center accounts, analytics platforms, websites, or other systems.

Where possible, we recommend granting access through official user access or account management features rather than sharing passwords.

We will use access provided by you only for the purpose of delivering the agreed services.

The client remains responsible for maintaining appropriate security measures and removing our access when our services are completed if such access is no longer required.

6. Google Ads and Merchant Center Policies

Clients are responsible for ensuring that their advertising activities comply with Google Ads, Google Merchant Center, and other applicable platform policies.

We may provide recommendations regarding compliance and assist clients with identifying potential policy issues. However, such recommendations do not constitute a guarantee that an account, advertisement, website, product, or campaign will be approved by Google or any other third-party platform.

Platform policies and enforcement practices may change at any time.

The client acknowledges that Google and other third-party platforms may suspend, restrict, review, or terminate accounts at their sole discretion.

7. Account Recovery and Suspension Appeals

Our account recovery, suspension appeal, and verification services are provided on a best-efforts basis.

We cannot guarantee:

• The recovery or reinstatement of a suspended account;
• Approval of an appeal;
• Successful completion of advertiser or business verification;
• Approval or reinstatement of a Google Merchant Center account;
• A specific response time from Google or another third-party platform;
• That an account will not be suspended or restricted again in the future.

All final decisions regarding account suspensions, appeals, verification, reinstatement, and platform access are made exclusively by the relevant third-party platform.

Our fees compensate us for the professional work, analysis, preparation, communication, and support provided and do not constitute payment for a guaranteed outcome unless a specific written agreement explicitly states otherwise.

8. Advertising Performance

We use professional knowledge, experience, and commercially reasonable efforts when managing and optimizing advertising campaigns.

However, we do not guarantee specific advertising results, including:

• Number of leads or sales;
• Conversion rates;
• Cost per click (CPC);
• Cost per acquisition (CPA);
• Return on advertising spend (ROAS);
• Return on investment (ROI);
• Advertising spend levels;
• Campaign profitability;
• Specific rankings, impressions, or traffic volumes.

Advertising performance depends on numerous factors outside our control, including market conditions, competition, budgets, website quality, pricing, products, services, customer demand, platform algorithms, and changes in advertising policies.

9. Fees and Payments

The price of services will be communicated to the client before the relevant service begins or specified in an invoice, proposal, order, or separate agreement.

Unless otherwise agreed in writing, payment may be required in full or in part before work begins.

Any advertising budget paid directly to Google or another advertising platform is separate from our service fees unless explicitly agreed otherwise.

The client is responsible for ensuring sufficient funds are available for advertising campaigns and other third-party costs.

Applicable taxes may be added where required by law.

10. Refund Policy

Because many of our services involve professional time, consulting, analysis, account reviews, technical work, appeal preparation, campaign setup, or other work performed specifically for an individual client, fees for work already performed are generally non-refundable.

If a client cancels a service before work has begun, the client may contact us to request a refund.

For ongoing services, cancellation and refund conditions may be specified in a separate service agreement or proposal.

Failure to achieve a specific result, including account reinstatement, appeal approval, verification approval, or specific advertising performance, does not automatically entitle the client to a refund unless otherwise agreed in writing.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded under applicable law.

11. Service Timelines

Any estimated completion times provided by us are estimates only unless a specific deadline is expressly agreed upon in writing.

We are not responsible for delays caused by:

• Google or other third-party platforms;
• Platform review processes;
• Delayed responses from the client;
• Missing or inaccurate information;
• Technical issues outside our control;
• Verification procedures;
• Force majeure events.

12. Prohibited Use

You may not use our services to intentionally facilitate illegal activities, fraud, phishing, identity theft, intellectual property infringement, or other unlawful conduct.

We reserve the right to refuse, suspend, or terminate services if we reasonably believe that a client’s activities violate applicable laws or create material legal, security, or reputational risks.

13. Intellectual Property

Unless otherwise agreed, all original materials, strategies, documents, reports, templates, and other content created by us remain our intellectual property until all applicable fees have been paid.

After full payment, the client may use deliverables specifically created for the client’s business for their intended business purposes.

Our website content, branding, logos, designs, and proprietary materials may not be copied, reproduced, distributed, or commercially exploited without our prior written permission.

Third-party trademarks and intellectual property remain the property of their respective owners.

14. Confidentiality

We will take reasonable measures to protect confidential business information provided by clients.

We will not intentionally disclose confidential client information to third parties except:

• When necessary to provide the agreed services;
• With the client’s authorization;
• To trusted service providers subject to appropriate confidentiality obligations;
• When required by applicable law or a lawful request from a competent authority.

Clients are also expected to respect the confidentiality of any non-public information, methodologies, or proprietary materials provided by us.

15. Third-Party Services

Our services may depend on or interact with third-party platforms and services, including advertising platforms, analytics services, payment providers, hosting providers, and other technology providers.

We are not responsible for the availability, functionality, policy changes, technical failures, suspensions, restrictions, or decisions of third-party services.

Your use of third-party platforms is also subject to their respective terms, policies, and conditions.

16. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services.

This includes, without limitation, loss of profits, revenue, business opportunities, advertising accounts, data, expected savings, or business reputation resulting from circumstances outside our reasonable control.

We are not responsible for account suspensions, restrictions, advertising disapprovals, Merchant Center suspensions, verification failures, or other decisions made by Google or other third-party platforms.

Where liability cannot legally be excluded, our total liability relating to a specific service will, to the maximum extent permitted by law, be limited to the amount paid by the client to us for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Termination of Services

Either party may terminate ongoing services in accordance with the conditions agreed for the specific service.

We reserve the right to suspend or terminate services if:

• The client fails to make required payments;
• The client provides false or misleading information;
• The client materially breaches these Terms;
• Continuing the service may violate applicable law;
• The client’s actions create significant security, legal, or reputational risks.

Any outstanding fees for services already provided remain payable after termination.

18. Privacy and Data Protection

Our processing of personal information is governed by our Privacy Policy.

By using our website and services, you acknowledge that you have reviewed our Privacy Policy and understand how personal information may be processed in connection with our services.

19. Force Majeure

We will not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, cyberattacks, internet or infrastructure failures, government actions, platform outages, changes in third-party services, or other force majeure events.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Estonia, unless mandatory applicable law requires otherwise.

Any disputes arising from these Terms or our services should first be addressed through good-faith negotiations between the parties.

If a dispute cannot be resolved amicably, it will be submitted to the competent courts of the Republic of Estonia, unless applicable mandatory consumer protection laws provide otherwise.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable legal requirements.

The updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of our services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

22. Contact Us

If you have questions about these Terms or our services, please contact us:

Company: MQADSUPPORT LLC

Registry Code: 17545235

Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115, Estonia

Email: easy@adsupportagency.com

Website: adsupportagency.com