Refund Policy

Last Updated: July 20, 2026

This Refund Policy applies to services purchased from MQADSUPPORT LLC, operating under the brand Google Ads Support Agency by Mary / GADS Agency by Mary (“Company,” “we,” “us,” or “our”) through adsupportagency.com or through direct communication with our team.

By purchasing our services, you acknowledge and agree to the terms of this Refund Policy.

1. General Refund Policy

Our services involve professional expertise, consulting, analysis, account reviews, campaign management, technical support, preparation of appeals, verification assistance, and other work performed specifically for each client.

Because our services require professional time and resources, payments for services that have already started or have been completed are generally non-refundable, except where otherwise required by applicable law or explicitly agreed in writing.

2. Cancellation Before Work Begins

If you purchase a service and request cancellation before our team has started working on your request, you may be eligible for a full or partial refund.

Any non-refundable payment processing fees or third-party costs already incurred may be deducted from the refund where permitted by applicable law.

To request cancellation, please contact us as soon as possible at easy@adsupportagency.com.

3. Google Ads Account Recovery and Suspension Appeals

Our Google Ads account recovery and suspension appeal services are professional assistance services provided on a best-efforts basis.

Payment covers the work performed by our specialists, which may include:

• Reviewing the account and suspension reason;
• Analyzing potential policy violations;
• Reviewing websites and landing pages;
• Providing compliance recommendations;
• Preparing or assisting with appeal submissions;
• Communicating with the client regarding the recovery process;
• Providing other related professional support.

We cannot guarantee that Google will reinstate, recover, or approve an account.

A rejected appeal, unsuccessful recovery attempt, or decision by Google not to reinstate an account does not automatically qualify for a refund once the agreed work has been performed.

Final decisions regarding account suspensions and reinstatements are made exclusively by Google or the relevant third-party platform.

4. Verification Services

For advertiser verification, business operations verification, identity verification, or other platform verification assistance, payment covers our professional assistance in reviewing requirements, preparing information, and supporting the verification process.

We cannot guarantee approval because final verification decisions are made by Google or the relevant third-party platform.

Once our specialists have started providing the verification service, payments are generally non-refundable solely because the verification was unsuccessful, delayed, or rejected by the third-party platform.

5. Google Merchant Center Services

Our Google Merchant Center services may include account setup, website compliance review, product feed assistance, suspension analysis, and reinstatement support.

We do not guarantee approval or reinstatement of a Merchant Center account.

If the agreed work has already been performed, an unsuccessful Merchant Center review, suspension appeal, or reinstatement request does not automatically qualify for a refund.

6. PPC and Google Ads Management Services

Fees paid for completed campaign setup, account audits, consultations, campaign management, optimization, or other professional services are non-refundable once the work has been performed.

We do not guarantee specific advertising results, including:

• Number of leads or sales;
• Cost per click (CPC);
• Cost per acquisition (CPA);
• Conversion rate;
• Return on advertising spend (ROAS);
• Return on investment (ROI);
• Campaign profitability.

Advertising performance depends on multiple factors outside our control, including competition, market conditions, advertising budgets, website quality, pricing, customer demand, platform algorithms, and third-party policy changes.

Dissatisfaction with advertising performance alone does not qualify for a refund for services that have already been provided.

7. Monthly and Ongoing Services

For monthly or recurring management services, clients may request cancellation before the next billing period in accordance with the terms of their individual service agreement.

Payments for a billing period that has already started are generally non-refundable if work for that period has already commenced.

Cancellation prevents future billing but does not automatically create a right to a refund for services already delivered or work already performed.

8. Advertising Budgets and Third-Party Payments

Payments made directly to Google, advertising platforms, payment processors, software providers, or other third parties are not controlled by us and are not refundable by our agency.

Any refund request related to payments made directly to a third-party provider must be submitted to that provider in accordance with its applicable refund policy.

Our service fees are separate from advertising budgets unless explicitly agreed otherwise in writing.

9. Duplicate or Incorrect Payments

If you believe you have been charged twice for the same service or have made an incorrect payment, please contact us immediately.

Confirmed duplicate payments or payments made in error may be refunded to the original payment method, subject to applicable payment processing rules.

10. Refund Processing

To request an eligible refund, please contact us at easy@adsupportagency.com and provide:

• Your full name or company name;
• The service purchased;
• The date of payment;
• Proof or reference of payment;
• The reason for your refund request.

We will review your request and inform you of the outcome.

If a refund is approved, it will generally be returned using the original payment method where technically possible.

The time required for funds to appear in your account may depend on your bank, payment provider, or card issuer.

11. Chargebacks and Payment Disputes

If you have a concern regarding a payment or service, we encourage you to contact us first so that we can attempt to resolve the issue.

Initiating an unjustified chargeback or payment dispute after services have been properly delivered may result in suspension or termination of services.

Nothing in this section limits your legal rights to dispute unauthorized or incorrect transactions.

12. Exceptions Required by Law

Nothing in this Refund Policy is intended to limit or exclude any refund, cancellation, withdrawal, or other consumer rights that cannot legally be excluded under applicable law.

Where mandatory consumer protection laws apply, those laws will take precedence over any conflicting provision of this Refund Policy.

13. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Refund Policy or wish to submit a refund request, please contact us:

Company: MQADSUPPORT LLC

Registry Code: 17545235

Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115, Estonia

Email: easy@adsupportagency.com

Website: adsupportagency.com